Return Policy

Returns/Cancellations Policy

Cancellation of an order before delivery (right of withdrawal before delivery)

1. The Customer has the right to cancel the order, i.e. to cancel the purchase transaction before receiving the purchased products. In this case, the Customer sends a cancellation statement to monasteryblessing.com at the email address monasteryblessing@gmail.com. monasteryblessing.com will accept the cancellation and refund the price to the customer by crediting his credit card, only if the (purchased) product / (purchased) products have not been delivered to the courier company for delivery to the Customer. If they have already been given to the courier company, then the cancellation will be considered as a return of the products according to the terms below.

Exchange of products after delivery

2. If the Customer is not satisfied with the purchase made, he has the right to request the exchange of the purchased product. In this case, the Customer may send an e-mail to monasteryblessing.com at the above-mentioned e-mail address, monasteryblessing@gmail.com, requesting the exchange of the product with another product of his choice.

Relevant legislation

In parallel with our company's internal IT systems, this website has been designed to comply with the following laws/regulations regarding the protection of users' personal data:)

3. If the new product has a higher price than the returned product, then the Customer will be notified electronically, by e-mail, to proceed with a new payment process (for the payment of the difference). The e-mail will contain a link to the payment page of this website, through which the Customer will enter all the necessary payment details in accordance with the terms below. If the new product has a lower price than the returned product, then monasteryblessing.com will credit the Customer with the difference in accordance with the terms below.

Return of Products after delivery (Right of withdrawal after delivery)

4. If the Customer is not satisfied with the purchase he made, he further has the right to return the product he will purchase and request a refund of the price paid. as provided for by Greek consumer protection legislation (right of withdrawal from a completed sale). In this case, the Customer sends an email/message to monasteryblessing.com at the email address noted above monasteryblessing@gmail.com, requesting the return of the product in exchange for a refund of the price paid.

In the event that the customer, for personal reasons, wants to return the product, without replacing it, the return costs will be borne by the customer.

Deadline for product exchange or return

5. Any request for product exchange or return must be sent within 15 full days of receipt of the product. Requests for product exchange or return after the 15 full days period are accepted only in the case of defective products according to Greek law, based on the provisions applicable to sales contracts.

Terms and conditions for the validity of product exchange or return

Return or exchange of the entire product

6. Both the right to change and the right to return the product (right of withdrawal from the sale) concern the entire purchased product and cannot be exercised on only part of the product (e.g. on accessories of the product).

Condition of returned products

7. The return or exchange of a product will not be accepted if it is proven that the product has been used and will be returned at the customer's expense. Products must be returned (for refund or exchange) in their original condition, complete and intact and with their original packaging (including all accessories, manuals, etc.). They must not have been worn, altered or washed and the labels must remain on the product.

Sending the products to monasteryblessing.com

8. The sending of the products to be exchanged within Greece is free of charge only through the same courier company with which the product was sent for the first time. In case of sending the product for return or exchange with another courier company, the customer will be charged the shipping costs. The Customer sends an e-mail message/e-mail to monasteryblessing.com at the e-mail address noted above monasteryblessing@gmail.com, requesting the return or exchange of the product.

9. For each product that is returned or for which an exchange is requested, the Customer must receive a copy of the original purchase receipt upon shipment.

Delivery costs for products for which an exchange is requested

10. In the case of products for which an exchange is requested, the Customer will not be charged the cost for the second receipt of the new product acquired after the exchange.

Conditions for returning products

11. In case of non-fulfillment of any of the above conditions, monasteryblessing.com is entitled either (a) to consider that the right to exchange or return was not validly exercised, and therefore not to accept the return or exchange of the product, or (b) (especially in the case of products that are not returned intact, that have been worn or used) to accept the exchange or return and at the same time claim compensation from the Customer for the value of the defects of the returned product.

Refund

12. As soon as monasteryblessing.com receives a request for return or exchange of a product and provided that the above conditions are met, it will credit the Customer's credit card with the relevant amount. It usually takes 7 business days to process the request and make the credit entry. The Customer will be notified once the return/exchange request has been fully processed. In the event that monasteryblessing.com is entitled to compensation for defects in the returned products as provided above, it will have the right to offset the relevant amount of the claimed compensation against the price to be refunded.