Terms of use

Terms of Use & Conditions

The website monasteryblessing.com was created by the company Monastery Blessing with the following details:

Headquarters: Miliaraki 2, Athens, PC. 11145, Athens, Greece
Tax registration number: 147173323
GEMI number: 164567703000
Telephone: +30 21 111 5559
email: monasteryblessing@gmail.com

and retains the exclusive copyright in the design and content of the Website, with the exception of material added by its users.

1. Terms

Monasteryblessing.com reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. It is clarified that the change of terms does not include orders that have already been placed.

2. Information and products provided

Monasteryblessing.com is committed to the completeness and validity of the information provided on the website www.monasteryblessing.com, both in terms of the existence of the basic characteristics described on a case-by-case basis for each product and the accuracy of the data concerning the services provided by the monasteryblessing.com online store that are subject to technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.

3. Limitation of liability

The monasteryblessing.com online store is not responsible for technical problems that may arise for users when attempting to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, monasteryblessing.com bears no responsibility for acts or omissions of third parties and in particular for unauthorized third party interventions in products and / or services and / or information available through it.

4. Intellectual property rights

The website www.monasteryblessing.com is the official website of monasteryblessing.com. All content on the websites, published by monasteryblessing.com, including images, graphics, photographs, designs, texts, services and products is the intellectual property of monasteryblessing.com and is protected in accordance with the relevant provisions of Greek law, European law and international conventions. The names, images, logos and insignia representing monasteryblessing.com and/or the online store and/or third parties associated with them and their products or services are the exclusive trademarks and characteristics of monasteryblessing.com and/or www.monasteryblessing.com and/or the aforementioned third parties and are protected by Greek, European and international laws on trademarks and industrial and intellectual property and against unfair competition. In any case, their appearance and appearance on the www.monasteryblessing.com websites should in no way be construed as a transfer or assignment of the license or right to use them.

5. User Obligations

Users of the website www.monasteryblessing.com agree that they will not use them and the online store of monasteryblessing.com to send, publish, send by e-mail or otherwise transmit any content that is unlawful, harmful, threatening, offensive, harassing, defamatory, obscene, libelous, violates the privacy of another, shows empathy or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, not transmitted in accordance with the law or contractual or managerial relationships (such as confidential information, proprietary and confidential information received or disclosed as part of an employment relationship or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights, contains software viruses or any other code, files or programs designed to stop, destroy, damage or interrupt any software or computer hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content is used to collect or store personal data of users.

6. Product purchases

Monasteryblessing.com makes every effort to provide high quality services. However, cases of errors in prices and secondary characteristics of products cannot be excluded and it is not guaranteed that there will be no downtime of the website or “human” errors when updating / indicating the price of a product. For the safety and efficiency of your purchases, we invite you, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with your order, contact the Customer Service Department at +30 21600 39924 or via the website's email form. We also recommend that you, before making purchases from our online store, visit the help and terms of use section, where you will find useful information regarding the process and method of purchasing products. After placing your order, you will receive an automated e-mail that will state the details of your order. From this point, the contract between us is concluded. In the event that there is a pending problem with your order, then a corresponding e-mail will be sent to you. Alternatively, we will contact you at the telephone numbers you have provided us with when registering or ordering on our website. There is no way to disable these updates, their sending is a prerequisite for the correct progress of your order. We invite you to ensure that these e-mails can be contacted and to retain them throughout our transaction. It is your obligation, in the event that you do not receive the relevant messages, in accordance with the general conditions governing our transactions, to inform us without delay. Your products are delivered as soon as possible and at any time and do not exceed 14 days from the conclusion of the contract.

In the case of purchases made from our online store, you can return a product and we will pay the price if you notify us in writing via the contact form https://www.monasteryblessing.com / contacts or by calling the Customer Service Department at +30 21600 39924 within 14 calendar days of receipt of the product by you or by a third party indicated by you. By exercising the withdrawal, you are obliged to return the product to us in its original excellent condition (as new) in which it was delivered to you or to provide us with clear and incontrovertible proof that you have sent it safely within 14 calendar days of exercising the right of withdrawal by you and within the same period we are obliged to refund any amounts you have paid to us using the payment method you have chosen to pay us the price. In case you have paid by payment card, we immediately proceed with the order to the card issuer and we are not responsible for any delays in crediting the price to you that are not due to us.

7. Right of withdrawal for distance purchases

In case of purchases made from our online store you can return a product and we will pay the price if you notify us in writing via the contact form https://www.monasteryblessing.com / contacts or by calling the Customer Service Department at +30 21600 39924 within 14 calendar days of receipt of the product by you or by a third party you indicate. By exercising the right of withdrawal, you are obliged to return the product to us in its original excellent condition (as new) in which it was delivered to you or to provide us with clear and incontrovertible proof that you have sent it safely within 14 calendar days from the exercise of the right of withdrawal by you and within the same period we are obliged to refund any amounts you have paid to us using the payment method you have chosen to pay us the price. In case you have paid by payment card, we immediately proceed with the order to the card issuer and we are not responsible for any delays in crediting the price to you that are not due to us.

8. Defective product

Our products are subject to careful quality control before they are put up for sale. If for any reason any of our products you receive are defective, we will repair or replace them. Contact us at 21600 39924 and our associates will be happy to assist you.

9. Order Cancellation

Without limitation of the withdrawal provisions of article 9, the order may be canceled in the following cases: If the online order has been completed, but the product has not yet been shipped, you can call +30 21600 39924 and our associates will cancel your order. After you have received the product, call us at 21600 39924 or contact us via the email form on the website, explaining the reason why you want to cancel the order. One of our associates will serve you immediately and inform you of all your options. In case your order has already been invoiced and you wish to cancel it, please contact our Customer Service Department at 21600 39924 and provide your order details. However, the order status will not change on your account page. In case you receive your order, you have an additional right to withdraw from the contract for at least 14 working days after receiving the product. All products returned to our headquarters are subject to a thorough quality control. In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts. If the return shipping cost of the product exceeds the cost of the universal postal service, it is not covered by monasteryblessing.com and is charged to the customer.

10. Order Delay

Your order may be delayed for the following reasons: During periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order. In the event that it is impossible for us to contact you by phone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. the data you have entered is not updated correctly. In any case, the delay does not exceed thirty days from the conclusion of the contract. The product you ordered has already been discontinued and is no longer available. In this case we will contact you by phone or e-mail to replace the product with something similar or to wait for its production if possible, currently it cannot exceed 30 days.

11. Failure to deliver

In the event that the cooperating courier company cannot find you and your order is returned, we will contact you to arrange the shipment. If we cannot find you and the order has been paid, then the package will remain at our offices for 30 days. If your order has not been paid and we were unable to contact you, then it will be considered canceled.

12. Transaction Security

All payments made using a card are processed through Attica Bank's electronic payment platform and use TLS 1.2 encryption with a 128-bit encryption protocol (SecureSocketsLayer - SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.